Workforce Scheduling for
Service-Centric Organizations

Eliminate Scheduling Chaos

Respond quickly and efficiently to changing labor needs to deliver on your service-level agreements (SLAs). Add or change shifts on the fly and automatically assign them to qualified and available employees. Robust day-of scheduling tools provide your frontline managers with the ability to efficiently handle last-minute changes such as unexpected callouts and service demand swings.

Flexible, Dynamic Scheduling

From top-down to bottom-up scheduling, ScheduleFlex offers multiple scheduling options to meet the needs of each department or location.

• Provide managers with the ability to organize their teams to optimize scheduling for their department.
• Share scheduling responsibilities across multiple managers, even if at different locations.
• Cater schedule processes to your workforce makeup. Choose one approach for full-time employees and another for part-time employees who may need more scheduling flexibility.

Agile Schedule Change Management

Ensure schedulers and frontline managers never skip a beat when staffing needs change.

• Auto-fill shifts tied to unexpected callouts or no-shows with qualified workers.
• Create flex pools of versatile workers who can fill multiple roles or time slots.
• Empower frontline managers to respond to issues directly from their mobile devices.

Real-Time Communication

Keep operations running smoothly with timely and targeted communications.

• Automate worker communications tied to schedule updates, newly available shifts, and more via SMS, notifications, and emails.
• Easily send timely news, updates, or targeted communications to select individuals, departments, or the entire site.
• Provide managers up-to-the-minute status of shift updates and employee availability changes automatically.

Worker-Friendly Schedules

Access a rich set of features to engage employees in the scheduling process and ensure fairness.

• Provide employees anytime, anywhere access to view schedules, pick up shifts, trade shifts and more.
• Enable workers to indicate availability and shift preferences as well as volunteer for additional assignments.
• Automatically enforce shift assignment rules, such as seniority to ensure fairness

Intelligent Workforce Flexing

Provides visibility into your entire workforce regardless of full-time, part-time, or contingent staff so you can maximize the current resources you have.

• Track employee schedule flexibility, their interest in additional shifts, and OT status to fully leverage your available workforce capacity.
• Share workers across departments and locations to respond quickly to labor demand needs.
• Tag specific shifts for immediate shift pickup by qualified part-time, contingent, and contract workers.