Customer Support

What your organization can help you with:

Each customer has their own Shiftboard site. Because each customer manages their own scheduling site, there are certain situations where you will need to contact your manager or site administrator within your organization directly for support.

• Requesting a new user account or changes to your existing account (including removal of)
• Questions about your assigned shifts
• Questions related to your timecard, payroll or tax information

What Shiftboard can help you with:

Shiftboard offers two workforce scheduling products: ScheduleFlex and SchedulePro, which are used by thousands of customers worldwide.

• Login issues — If you forgot your password, please go to the login page and select the software or app you use for your work schedule
• Questions on ScheduleFlex or SchedulePro functionality
• Reporting technical issues with the software
• Product configuration and settings changes
• Additional features and licenses

Self-Serve Support Resources

We have answers to your common questions in our help center: ScheduleFlex FAQs and SchedulePro FAQs.

If you don’t find the answer to your question there, we have product-specific resource libraries full of training and how-to resources to configure and use various features.

• ScheduleFlex Support Portal
• SchedulePro Support Portal

About Our Support Services

We offer various support packages to suit our clients’ needs.